SHOP TERMS

PAYMENT OPTIONS:

EFT: If you wish to pay this way, during checkout choose to “SUBMIT ORDER pay on invoice”, we will then check that we have the item in stock, and send you a tax invoice.

Credit Card: You can opt to pay immediately by credit card during checkout we accept VISA, Mastercard, and AM EX.

Credit card payments are secure and encrypted, they are also in real time. You will receive an E mail confirmation detailing your successful transaction.

International customers will need to choose the “INTERNATIONAL ORDER” option at checkout, we will contact you with a shipping quote.

RETURNS POLICY:

Adventure Developments is predominantly a wholesaler of safety equipment, therefore we do not generally accept returns for;

Climbing Harnesses
Helmets
Karabiners
Pulleys
Ropes
Items which have been special order
DAMAGED OR FAULTY ITEMS: Should you find a problem with your items, pending assessment, we will offer you a replacement, repair, or an exchange on the faulty product if;
• The product has either faulty workmanship or materials
• The product is, or becomes, faulty through no fault of yours
• The product has defects that were not obvious or not brought to your attention

INCOMPLETE ORDERS: You must let us know that your order is incomplete within 7 days of unpacking it. We are unable to process any claims after 7 days.

CHANGE OF MIND: Requests must be made within 7 days of your receipt of the goods. A restocking fee of 10% of the price will be charged, to cover administration. You are responsible for packing and postage and insurance of the item.

HOW TO RETURN A PRODUCT: In order to process a return, please contact Adventure Developments by Email to request a returns form.

SHIPPING:

  • Small Parcel, (Under 5Kgs)

    $16
  • Domestic Parcel

    $26.00 to ACT, NSW, VIC.
    $36.00 to TAS, SA, QLD.
    $51.00 to WA
  • Domestic order over $1500.00

    FREE
  • International Shipping

    Price on application

Generally we use TNT to ship within Australia.
Orders delivered via courier will not be delivered to an unattended address. If no one is available to sign for the order a card will be left and the order is re-directed to the nearest courier depot. You are then responsible for collecting the parcel from that depot.

We can also send your items with your specified courier (if you have an account with a courier company).

Australia post will not handle items which are longer than 105cm or heavier than 20kg.

INTERNATIONAL ORDERS: A shipping quote is required.

BULKY ITEMS: Reels of rope/cable and eyebolts will usually need to travel on a pallet.

LOCAL PICK UP: Is possible in some cases by arrangement.

PRIVACY POLICY:

Adventure Developments will never sell or give your e-mail address (or any other information about you) to anyone else without your permission.

Personal information provided will only be used to process your order. Information collected is protected on a secure server. We do not sell or rent the information you provide to us to third parties.

If our practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed.